Same Day Pickup | Local Delivery | Fast Nationwide Shipping

Shipping & Returns

Straightforward shipping, local pickup, and return information from a marine store that understands when you need the right part for the job.

Carefully packedMarine equipment prepared for safe delivery.
Marathon pickupLocal pickup is available when shown at checkout.
Real helpContact us before ordering if compatibility is uncertain.

Shipping

Orders are processed as quickly as possible. Delivery estimates shown at checkout begin after an order has been processed and may vary by carrier, destination, weather, and product availability.

  • Available shipping methods and charges appear at checkout.
  • Tracking information is emailed when the carrier accepts the shipment.
  • Oversized, heavy, hazardous, or special-order products may require additional freight charges or delivery arrangements.
  • Contact us before ordering when a delivery deadline is critical.

Local pickup

Local pickup in Marathon, Florida may be selected when available. Please wait for your “ready for pickup” notice before coming to the store. Bring your order confirmation and identification.

Returns

We want you to have the correct equipment. Eligible items may be returned within 30 days of delivery. Contact us before returning an item so we can confirm eligibility and provide instructions.

  1. Contact OnBoard Marine Goods with your order number and the reason for the return.
  2. Receive return instructions before shipping or bringing the item back.
  3. Return eligible items unused, uninstalled, and in their original packaging with all parts and documentation.
  4. After inspection, approved refunds—less the 25% restocking fee—are issued to the original payment method.
Return shippingCustomers are responsible for return shipping costs. If a return is required because OnBoard Marine Goods sent the wrong item or made another fulfillment error, we will arrange or cover the return shipping.

Custom and non-returnable items

Products made, cut, programmed, registered, or ordered specifically for a customer generally cannot be returned unless they arrive damaged, defective, or different from what was ordered.

  • Cut-to-length rope, wire, hose, chain, and similar materials
  • Custom-spliced running rigging and anchor rodes
  • Special-order or manufacturer-configured products
  • Opened safety equipment, chemicals, or other restricted products
  • Installed, used, altered, or incomplete items

Damaged, defective, or incorrect orders

Inspect your order promptly. If something arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible with your order number and clear photos of the product, packaging, and shipping label. Keep all packaging until we tell you the next step.

Last updated: July 20, 2026